Frequently Asked Questions (FAQ)
I just placed an order, when will it ship?
We do our best to ship all orders as quickly as possible.
- Processing time: 1-3 business days before shipment.
- Tracking: You’ll receive a tracking number 24h after shipping.
- If you haven’t received a tracking number after 7 business days, please reach out to us.
How long does shipping take?
We ship worldwide from our fulfillment center in Italy.
- Italy: 1-2 business days
- Europe & Rest of the World: 1-7 business days
Once your order ships, you’ll receive a tracking link for updates.
Can I change or cancel my order after placing it?
We process orders immediately, but if you need changes or a cancellation, contact us within 12 hours.
After this window, modifications may not be possible.
What if I receive a damaged, defective, or incorrect item?
If your order arrives damaged or incorrect, contact us immediately with:
- Your order number
- Photos of the item and packaging
Are customs fees and import taxes included?
For international orders, customs duties and import taxes are NOT included in the order total. These charges depend on your country's regulations and are the customer’s responsibility.
How do I choose the right size?
Each product page includes details on the sizes worn by our models to help guide you. If you need further assistance, feel free to reach out.
What is your return policy?
We offer a 100% refund for items returned within 14 days of delivery, provided that:
- The item is unused, in original packaging, with all accessories and tags intact.
- Return shipping costs are covered by the customer.
To initiate a return, contact us.
Need further assistance?
We’re here to help!
Email: info@smvestiaire.com
WhatsApp: +44 7541 522980
For a faster response, please include your order number and a clear description of your request.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™